Here you can find a short digest containing the key findings, insights, and takeaways from our top-quality research papers published in some of the best journals in the professional community. Feel free to reach out to our faculty members in case you are interested in these thought-provoking research!

Learning from Others: When to Imitate – and When to Disregard
LI, J. T. | QIAN, Cuili | YAO, Fiona K.

Company X from the United States is considering investing in China, and managers’ first move is to observe the choices made by other overseas firms already in the country. After studying patterns of behavior, they can then s ...

Cultivating Customer Loyalty in the Fast-Paced and Competitive World of ICT Services
XU, Xin | THONG, James Y L | VENKATESH, Viswanath

The rapid evolution of information and communications technologies (ICT) has given rise to a competitive market in ICT services that is mushrooming not only in the volume of services offered, but also in term of variety. For examp ...

How Corporate Scandals Affect Political Ties & Market Credibility
ZHANG, Fang | WONG, T.J. | HUNG, Mingyi

A manager bribes government officials; a manager of a state-owned enterprise misappropriates its assets; accounts are manipulated to inflate earnings… How do corporate scandals such as these affect a company’s value i ...

A Systems Approach to Employee Creativity
TAKEUCHI, Riki | JIA, Liangding | CHANG, Song | CAI, Yahua

Creativity is a major contributor to organisational innovation and competitiveness. A lot is already understood about the factors that promote creativity, such as individual motivation and personality, and firm leadership and prac ...

Internet Trading and the Impact on Traders and Markets
ZHANG, Michael Xiaoquan | ZHANG, Lihong

Internet stock trading has made it easier for inexperienced and uninformed investors to participate in financial markets. These investors often use online investing systems to engage in “feedback trading” – a str ...

Sizing Up Quality
YAN, Dengfeng | WYER, Robert S | SENGUPTA, Jaideep

Visit your local supermarket or convenience store and you are likely faced with your favorite products in a bewildering array of sizes: a Coca-Cola could be in 200ml, 330ml, 500ml, 1250ml or even 2500ml packaging. And it’s n ...

Collective Citizenship Behavior in High-level Management Teams
LIU, Wu | LIU, Jun | GONG, Yaping

Management teams are critical drivers of the performance of business units. Is it possible to increase performance – that is, revenue – by engaging in “collective organizational citizenship behavior” (COCB) ...

Consistency More Useful than Accuracy in Earnings Forecasts
WANG, Rencheng | HSU, Charles | HILARY, Gilles

Two managers issue earnings forecasts; manager A’s forecasts are consistently three cents below realized earnings, while manager B’s forecasts are one cent below half of the time and one cent above the rest of the time ...

Managing Knowledge Management
ZHANG, Xiaojun | VENKATESH, Viswanath

Knowledge Management Systems (KMSs) have an important role to play in organizations, yet many of these systems fail to achieve their intended outcomes in terms of job performance and job satisfaction. It may be that employees do n ...

Short-Selling Attacks and Creditor Runs
LIU, Xuewen

Short selling was fingered as a direct cause of the collapses of Bear Stearns and Lehman Brothers in 2008 and the European sovereignty debt crisis in 2011. But even though these events resulted in bans on short selling, the eviden ...