Here you can find a short digest containing the key findings, insights, and takeaways from our top-quality research papers published in some of the best journals in the professional community. Feel free to reach out to our faculty members in case you are interested in these thought-provoking research!

Sizing Up Quality
YAN, Dengfeng | WYER, Robert S | SENGUPTA, Jaideep

Visit your local supermarket or convenience store and you are likely faced with your favorite products in a bewildering array of sizes: a Coca-Cola could be in 200ml, 330ml, 500ml, 1250ml or even 2500ml packaging. And it’s n ...

Collective Citizenship Behavior in High-level Management Teams
LIU, Wu | LIU, Jun | GONG, Yaping

Management teams are critical drivers of the performance of business units. Is it possible to increase performance – that is, revenue – by engaging in “collective organizational citizenship behavior” (COCB) ...

Consistency More Useful than Accuracy in Earnings Forecasts
WANG, Rencheng | HSU, Charles | HILARY, Gilles

Two managers issue earnings forecasts; manager A’s forecasts are consistently three cents below realized earnings, while manager B’s forecasts are one cent below half of the time and one cent above the rest of the time ...

Managing Knowledge Management
ZHANG, Xiaojun | VENKATESH, Viswanath

Knowledge Management Systems (KMSs) have an important role to play in organizations, yet many of these systems fail to achieve their intended outcomes in terms of job performance and job satisfaction. It may be that employees do n ...

Short-Selling Attacks and Creditor Runs
LIU, Xuewen

Short selling was fingered as a direct cause of the collapses of Bear Stearns and Lehman Brothers in 2008 and the European sovereignty debt crisis in 2011. But even though these events resulted in bans on short selling, the eviden ...

The Impact of Minority Shareholder Rights on Corporate Decisions: A China Experiment
KE, Bin | CHEN, Zhihong | YANG, Zhifeng

Corporate ownership tends to be highly concentrated in countries with weak protection for investors and this has two results. On the one hand, the agency conflict between firm executives and controlling shareholders is minimal, bu ...

Ruminate on This (and not your angry customer)
WANG, Mo | LIU, Songqi | LIAO, Hui | GONG, Yaping | KAMMEYER-MUELLER, John | SHI, Junqi

For customer service employees, it is an unfortunate fact of life that some days they will encounter verbal abuse, unfair demands, disrespectful behaviour and other mistreatment by customers. What’s more, the impacts can lin ...

How Pride Influences the Desire for Uniqueness
HUANG, Xun Irene | DONG, Ping | MUKHOPADHYAY, Anirban

Pia is a young, hotshot, product manager with an MBA from a top school; she’s just delivered a presentation at her company’s board meeting, during which the CEO praised her lavishly. She heads to a fancy restaurant to ...

Making E-Government Work
HU, Paul J.H. | CHAN, Frank K Y | THONG, James Y L | VENKATESH, Viswanath

From the latest policy information to downloadable car license renewal forms to filing taxes – an increasing array of government services is now available online. There are benefits all round: citizens find accessing governm ...

Credit Supply and Corporate Innovation
Mario Daniele Amore | Cédric Schneider | ZALDOKAS , Alminas

Can developments in the banking industry affect technological progress? Researchers have been generally sceptical that innovative firms, especially listed ones, could benefit from banking credit to finance their innovative activit ...