Here you can find a short digest containing the key findings, insights, and takeaways from our top-quality research papers published in some of the best journals in the professional community. Feel free to reach out to our faculty members in case you are interested in these thought-provoking research!

Why Some Waits Seem Longer Than Others
ZHOU, Rongrong | HONG, Jiewen | WANG, Jing

The saying “good things come to those who wait” does not offer much comfort to consumers who are stuck in lines waiting for a product or a service (e.g., waiting at the bank or at the doctor’s office). The wait c ...

Once Bitten Twice Shy: The Power of Personal Experience in Risk Taking
HANSPAL, Tobin | ANDERSEN, Steffen | NIELSEN, Kasper Meisner

In the aftermath of financial crises, one might assume individuals become wary of risk. But is that because of what they have seen in the news, or do they need personal experience to act? A new study on the 2007-2009 global financ ...

Why We Overspend on Gifts
WANG, Sherry Shi | van der LANS, Ralf

Gift-giving is a big business – in the US annual spending on gift-giving reached $159 billion in 2017. But such expenditure may also be symptomatic of overspending. In the UK in 2015, one in 10 people reported experiencing f ...

Finding the Right Balance: A Retailer’s Dilemma
HE, Simai | SETHURAMAN, Jay | WANG, Xuan | ZHANG, Jiawei

Retailers are often faced with a trade-off between setup costs, which arise when placing an order, and the associated inventory holding costs. In operations literature, something that has received a considerable amount of attentio ...

Opaque pricing: How sellers can gather data and boost revenue
XU, He | TANG, Christopher | LI, Qing

Eurowings, the German low-cost airline, offers leisure travelers a sweet deal. Fly to many of its popular European destinations for as low as 33 euros (about $38). The only catch: Eurowings decides where you end up. It works like ...

How Political Connections Affect Voluntary Disclosures by Firms
HUNG, Mingyi | LI, Siqi

Political connections have been associated with various benefits to firms and shareholders around the world – from better access to banking finance, to lower tax barriers, to lax regulatory enforcement, to receipt of governm ...

What Employees Seek From Feedback
GONG, Yaping | WANG, Mo | HUANG, Jia-Chi | CHEUNG, Siu Yin

The simple assumption about feedback is that it should let employees know where they stand on job performance, yet researchers have had difficulty proving this happens in practice. One recent study, however, has been able to demon ...

Public Bonds and Private Loans
STICE, Derrald | MA, Zhiming | WILLIAMS, Christopher

When designing bond contracts, bondholders should be aware that private lenders will likely have different preferences as borrowers enter financial distress, and are likely to design debt contracts differently when there are priva ...

Female Hiring Bias Revealed in Online Job Markets
CHAN, Jason | WANG, Jing

Online hiring is often assumed to reduce biases based on gender, age or race because such information is often not explicitly revealed by job applicants. But a new study shows that biases are alive and kicking thanks to subtle cue ...

Buying and Selling: The Effects of Product Substitution
XU, He | YAO, David D. | ZHENG, Shaohui

A key challenge in supply chain management is to match supply and demand of various products. In dealing with this challenge, substitution is a useful option of recourse for managing product inventories: when the demand for a cert ...