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  James Y. L. THONG
Head / Chair Professor
Email:jthong@ust.hk

PhD 1997 National University of Singapore, Information Systems
M.Sc. 1992 National University of Singapore, Information Systems
B.Sc. (Hons.) 1989 National University of Singapore, Computer Science
B.Sc. 1988 National University of Singapore, Computer Science

Personal Home Page (http://home.ust.hk/~jthong/)


ACADEMIC AND PROFESSIONAL EXPERIENCE
  • Head of ISOM, HKUST, 2011-present
  • Deputy Head of ISOM, HKUST, 2005-2011
  • Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010-present
  • Chair Professor of ISOM, HKUST, 2012-present
  • Professor of ISOM, HKUST, 2008-2012
  • Associate Professor of ISMT, HKUST, 2002-2008
  • Assistant Professor of ISMT, HKUST, 1997-2002
  • Analyst, Technological Planning Dept., DBS Bank, Singapore, 1989-1990


SELECTED PUBLICATIONS

   Articles

  • "Effects of ICT service innovation and its complementary strategies on brand equity and customer loyalty in a consumer technology market," Information Systems Research, forthcoming. (with Xu, X. and Venkatesh, V.)
  • "A framework and guidelines for context-specific theorizing in information systems research," Information Systems Research, 35, 1, 2014, pp. 111-136. (with Hong, W., Chan, F.K.Y., Chasalow, L., and Dhillon, G.)
  • "Internet privacy concerns: An integrated conceptualization and four empirical studies," MIS Quarterly, 37, 1, 2013, pp. 275-298. (with Hong, W.)
  • "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Quarterly, 36, 1, 2012, pp. 157-178. (with Venkatesh, V., and  Xu, X.)
  • "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems (JMIS), 28, 1, 2011, pp. 235-272. (with Hong, W., Chasalow, L., and Dhillon, G.)
  • "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context,” Information Systems Journal, 21, 6, 2011, pp. 527-555. (with Venkatesh, V., Chan, F.K.Y., Hu, P.J.H., and Brown, S.A.)
  • "Consumer acceptance of personal information and communication technology services," IEEE Transactions on Engineering Management, 58, 4, 2011, pp. 613-625. (with Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y.)
  • "Modeling citizen satisfaction with mandatory adoption of an e-government technology,” Journal of the Association for Information Systems, 11, 10 (2010), pp. 519–549. (with Chan, F.K.Y., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y.)
  • "Determinants of service quality and continuance intention of online services: The case of eTax," Journal of the American Society for Information Science and Technology, 60, 2, 2009, pp. 292-306. (with Hu, P.J.H., Brown, S.A., Chan, F.K.Y., and Tam, K.Y.)
  • "How do Web users respond to non-banner-ads animation? The effects of task type and user experience," Journal of the American Society for Information Science and Technology, 58, 10, 2007, pp. 1467-1482. (with W.Y. Hong and K.Y. Tam)
  • "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet," Decision Support Systems, 42, 3, 2007, pp. 1819-1834. (with S.J. Hong and K.Y. Tam)
  • "The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance," International Journal of Human-Computer Studies, 64, 9, 2006, pp. 799-810. (with S.J. Hong and K.Y. Tam)
  • "The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective," Journal of Management Information Systems (JMIS),  21, 3 (2004), pp. 151-188. (with W. Hong and K.Y. Tam)
  • "Does animation attract online users' attention? The effects of flash on information search performance and perceptions," Information Systems Research, 15, 1 (2004), pp. 60-86. (with W. Hong and K.Y. Tam)
  • "Design of product listing pages on e-commerce websites: An examination of presentation mode and information format," International Journal of Human-Computer Studies, 61, 4 (2004), pp. 481-503. (with W. Hong and K.Y. Tam)
  • "Software piracy in the workplace: a model and empirical test," Journal of Management Information Systems (JMIS), 20, 1 (2003), pp. 153-177. (with A.G. Peace and D.F. Galletta)
  • "Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences?" International Journal of Human-Computer Studies, 57, 3 (2002), pp. 215-242. (with W. Hong and K.Y. Tam)
  • "Determinants of user acceptance of digital libraries: an empirical examination of individual differences and system characteristics," Journal of Management Information Systems (JMIS), 18, 3 (2001), pp. 97-124. (with W. Hong, W.M. Wong, and K.Y. Tam)
  • "Business process reengineering in the public sector: the case of the Housing Development Board in Singapore," Journal of Management Information Systems (JMIS), 17, 1 (2000), 245-270, 2000. (with C.S. Yap and K.L. Seah)
  • "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems (JMIS), 15, 4 (1999), 187-214, 1999.
  • "Testing an ethical decision-making theory: the case of softlifting," Journal of Management Information Systems (JMIS), 15, 1 (1998), 213-237, 1998. (with C.S. Yap)
  • "Top management support, external expertise and information systems implementation in small businesses," Information Systems Research (ISR), 7, 2 (1996), 248-267. (with C.S. Yap and K.S. Raman)
  • "Engagement of external expertise in information systems implementation," Journal of Management Information Systems (JMIS), 11, 2 (1994), pp. 209-231. (with C.S. Yap and K.S. Raman)
  • "Effect of government incentives on computerization in small business," European Journal of Information Systems, 3, 3 (1994), pp. 191-206. (with C.S. Yap and K.S. Raman)


SERVICE ACTIVITIES WITHIN PROFESSION

  • Associate Editor, Information Systems Research (2010-2013)
  • Associate Editor, MIS Quarterly Special Issue on IS Offshoring (2006-2007)
  • Associate Editor, MIS Quarterly (2003-2005)
  • Guest Editor for Decision Support Systems (2001, 2009), International Journal of Electronic Commerce (2009), Journal of Organizational Computing and Electronic Commerce (2001), Journal of Global Information Management (2001, 2009)
  • Reviewer for Information Systems Research, Journal of Management Information Systems, MIS Quarterly, Management Science, among others
     
  • Council Member, Association for Information Systems (2006-2008)
  • Track Co-Chair, ICIS2014, Auckland, New Zealand
  • Doctoral Consortium Faculty Mentor, ICIS2013, Milan, Italy
  • Program Co-Chair, PACIS2013, Jeju Island, South Korea
  • Doctoral Consortium Co-Chair, PACIS2012, Ho Chi Minh, Vietnam
  • Junior Faculty Consortium Co-Chair, ICIS2011, Shanghai, China
  • Doctoral Consortium Faculty, PACIS2011, Brisbane, Australia
  • Doctoral Consortium Faculty, PACIS2010, Taipei, Taiwan
  • Program Co-Chair, PACIS2007, Auckland, New Zealand
  • Junior Faculty Consortium Counselor, ICIS2007, Montreal, Canada
  • Track Co-Chair/Senior Editor, ICIS2006, Milwaukee, USA
  • Doctoral Consortium Co-Chair, PACIS2005, Bangkok, Thailand
  • Program Co-Chair, HKMR2005, Hong Kong
  • Doctoral Consortium Faculty, PACIS2003, Adelaide, Australia
  • Organizing Chair, PACIS2000, Hong Kong


SERVICE ACTIVITIES WITHIN COLLEGE

  • University Senate (2011-present)
  • Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010-present
  • School Appointments and Substantiation Committee (SASC), 2007-2011
  • School Administrative Committee (SAC), 2005-present
  • University Scholarship Committee (2003-2006)


HONORS

  • Finalist for JOM Jack Meredith Best Paper Award 2012
  • ISR Best Associate Editor Award 2011
  • Ranked 39th in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2013)
  • Ranked 48th in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2010)
  • Top 30 IS Researchers who published in ISR, MISQ, JMIS (2001-2005)
  • Ranked 34th in IS Faculty Research Productivity in ISR, MISQ, JMIS (2003-2007)
  • The Franklin Prize for Teaching Excellence, HKUST Business School, 2003
  • Runner-up for The Franklin Prize for Teaching Excellence, HKUST Business School, 2001


PROFESSIONAL ASSOCIATION MEMBERSHIPS

  • ACM
  • AIS
  • DSI
  • INFORMS