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Xiaoquan (Michael) ZHANG
Associate Professor
Email: zhang@ust.hk

PhD. 2006 MIT, Management
M.Sc. 1999 Tsinghua University, Management
B.Eng. 1996 Tsinghua University, Computer Science
B.A. 1996 Tsinghua University, English

Personal Home Page (http://mikezhang.com)


ACADEMIC AND PROFESSIONAL EXPERIENCE
  • Associate Professor, The Hong Kong University of Science and Technology, 2013-present
  • Assistant Professor, The Hong Kong University of Science and Technology, 2006-2013
  • Associate Editor, Information Systems Research, 2011-present
  • Managing Editor, SSRN ISN Journal: eBusiness & eCommerce, 2004-present
  • Co-founder, MITBBS (http://mitbbs.com), 2002. (A Wall Street Journal Report on the online community.)
  • International Marketing Manager, Dayang Image, Co. Ltd., 1999-2000
  • Business Associate, China United Holdings Ltd., 1997-1999


RESEARCH INTERESTS

  • IT in Financial Markets: Internet stock trading strategy and market efficiency, managerial disclosure and social media;

  • Entrepreneurship and Innovation: economics of innovation, innovation incentives, financing of startup projects, IT enabled new ventures;

  • Online advertising: online word-of-mouth, search engine auctions;

  • Social media: big data, business analytics, business intelligence, incentives and biases, information environment for managers/investors;

  • Digital Products: pricing, piracy, innovation incentives


PUBLICATIONS

  • "Impact of Wikipedia on Market Information Environment: Evidence on Management Disclosure and Investor Reaction," (with Sean Xu). MIS Quarterly, 37(4), 2013, 1043-1068.
    [Click Here for the Working Paper Version]
  • "Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House," (with Edward C. Malthouse, Michael Haenlein, Bernd Skiera and Egbert Wege). Journal of Interactive Marketing, 27(4), November 2013, 270-280.
    [Click Here for the Working Paper Version]
  • "Network Positions and Contributions to Online Public Goods: The Case of Chinese Wikipedia," (with Alex Wang). Journal of Management Information Systems, 29(2), Fall 2012, 11-40.
    [Click Here for the Working Paper Version]
  • "Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics," (with Feng Zhu). Journal of Marketing, 74(2), March 2010, pp 133-148.
    [Click Here for the Working Paper Version]
  • "Exploring the Value of Online Product Reviews in Forecasting Sales: The Case of Motion Pictures," (with Chris Dellarocas and Neveen Awad). Journal of Interactive Marketing, 21(4), 2007, pp 2-20.
    (Journal of Interactive Marketing 2008 Best Paper Award.)
    [Click Here for the Working Paper Version]
  • "Innovation Incentives for Information Goods," (with Erik Brynjolfsson). Innovation Policy and the Economy eds. Adam B. Jaffe, Josh Lerner and Scott Stern, 2007 vol. 7.


SELECTED CONFERENCE PRESENTATIONS

  • "The Impacts of Informant and Friend Relationships on Online Opinion Sharing," (with Yue Feng and Alex Wang). International Conference on Information Systems (ICIS), December 2013, Milan, Italy.
  • "Do Social Media Attenuate Outsiders' Information Disadvantage? Evidence from Wikipedia and Insider Trading," (with Sean Xu, Zhitao Yin, Alfred Liu). ZEW Wikipedia Workshop, October 2013, Mannheim, Germany.
  • "To Belong or to Be Different? Evidence from a Large-Scale Field Experiment," (with Monic Sun and Feng Zhu). Marketing Science Conference, July 2013, Istanbul, Turkey.
  • "All Online Friends Are Not Created Equal: Discovering Influence Structure in Online Social Networks," (with Xi Chen and Alex Wang). Marketing Science Conference, July 2013, Istanbul, Turkey.
  • "To Belong or to Be Different? Evidence from a Large-Scale Field Experiment," (with Monic Sun and Feng Zhu). 7th Bi-annual Conference on the Economics of Intellectual Property, Software and the Internet, June 2013, Toulouse, France.
  • "All Online Friends Are Not Created Equal: Discovering Influence Structure in Online Social Networks," (with Xi Chen and Alex Wang). 14th International Conference on E-Commerce (ICEC), August 2012, Singapore.
  • "Network Centrality and Contributions to Online Public Good - The Case of Chinese Wikipedia," (with Alex Wang). 45th Hawaiian Conference on System Sciences (HICSS), January 2012, Maui, HI, USA.
  • "Peer-Induced Social Conformity -- Evidence from a Natural Field Experiment," (with Kai-Lung Hui and Liwen Hou). Workshop on Information Systems and Economics (WISE), December 2011, Shanghai, China.
  • "Unpacking Social Influence in Online Ratings," (with Alex Wang and Yue Feng). Workshop on Information Systems and Economics (WISE), December 2011, Shanghai, China.
  • "Internet Facilitated Feedback Trading," (with Lihong Zhang). 44th Hawaiian Conference on System Sciences (HICSS), January 2011, Kauai, HI, USA.
  • "Role Identity Salience and User Participation in Online Communities," (with Alex Wang and Kar Yan Tam). International Conference on Information Systems (ICIS), December 2010, St. Louis, USA.
  • "Social Bias in Online Product Ratings," (with Alex Wang and Il-Horn Hann). Workshop on Information Systems and Economics (WISE), December 2010, St. Louis, USA.
  • "Social-Role Identity Salience and User Participation in Social Networks," (with Alex Wang). Summer Workshop on Industrial Organization and Management Strategy (IOMS), August 2010, Shanghai, China.
  • "Producer Innovation Incentives and Revenue Distribution of Bundled Products," (with Erik Brynjolfsson), Workshop on Digital Business Models, June 2010, Paris, France.
  • "Social-Role Identity Salience and User Participation in Social Networks," (with Alex Wang). 14th Pacific Asia Conference on Information Systems (PACIS), July 2010, Taipei, Taiwan.
  • "Crowding In or Crowding Out? Informational and Normative Social Influence in Online Communities," (with Alex Wang). 4th China Summer Workshop on Information Management (CSWIM), June 2010, Wuhan, Hu Bei, China.
  • (Workshop Best Paper Award).
  • "Information Environment and Management Disclosure: How Social Media Play a Different Role Than Traditional Media," (with Sean Xu). Proceedings of the 30th International Conference on Information Systems (ICIS), December 2009, Phoenix, AZ.
  • (Conference Best Paper Nominee)
  • "The Lord of the Ratings: How a Movie's Fate is Influenced by Reviews," (with Chris Dellarocas). Proceedings of the 27th International Conference on Information Systems (ICIS), December 2006, Milwaukee, WI.
  • "The Influence of Online Consumer Reviews on the Demand for Experience Goods: The Case of Video Games," (with Feng Zhu). Proceedings of the 27th International Conference on Information Systems (ICIS), December 2006, Milwaukee, WI.
  • "Intrinsic Motivation of Open Content Contributions: The Case of Wikipedia," (with Feng Zhu). Workshop on Information Systems and Economics (WISE), December 2006, Chicago, IL.
  • "Price Cycles in Online Advertising Auctions," (with Juan Feng). Proceedings of the 26th International Conference on Information Systems (ICIS), December 2005, Las Vegas, NV.
  • "Price Cycles in Online Advertising Auctions - A Theoretical Study" (with Juan Feng). INFORMS Annual Meeting, November 2005, San Francisco, CA.
  • "Estimating Word-of-Mouth for Movies: The Impact of Online Movie Reviews on Box Office Performance". (with Chris Dellarocas and Neveen Awad). Workshop on Information Systems and Economics (WISE), December 2004, College Park, MD.
  • "Is Online Word of Mouth a Complement or Substitute to Traditional Means of Consumer Conversion". (with Chris Dellarocas and Neveen Awad). Workshop on Information Systems and Economics (WISE), December 2004, College Park, MD.
  • "Exploring the Value of Online Reviews to Organizations: Implications for Revenue Forecasting and Planning", (with Chris Dellarocas and Neveen Awad). Proceedings of the 25th International Conference on Information Systems (ICIS), December 2004, Washington DC.
  • "Slicing the Gordian Knot: A Novel Mechanism for Providing Innovation Incentives for Digital Goods", (with Erik Brynjolfsson). Proceedings of the 25th International Conference on Information Systems (ICIS), December 2004, Washington DC.


SERVICE ACTIVITIES WITHIN COLLEGE AND PROFESSION

  • Associate Editor, Information Systems Research; Production and Operations Management (POM); Electronic Commerce Research and Applications (ECRA); ICIS 2008-2013
  • Conference Co-Chair, CSWIM 2011
  • Program Committee, CSWIM 2007-2013; ICEC 2008-2013
  • Track Chair, PACIS 2010;
  • Reviewer, Management Information Systems Quarterly; Information Systems Research; Journal of MIS; Management Science; Marketing Science; Journal of Marketing; Journal of Marketing Research; Journal of Interactive Marketing; Operations Research; Production and Operations Management; European Journal of Operational Research; Journal of Institutional Economics; Games and Economic Behavior; The Economic Journal; Electronic Markets; NSF; Decision Supoprt Systems; ICIS; AMCIS ; ACM EC.


HONORS

  • NET Institute Summer Research Support (2012)
  • Franklin Prize of Teaching Excellence, First Runner-up (2012)
  • Weilun Fellow, College of Fellows of HKUST, (2010/11-)
  • Hong Kong Research Grant Council - RPC Research Grant (2010/11)
  • Best Paper Award, Summer China Workshop of Information Management (CSWIM, 2010)
  • Hong Kong Research Grant Council - GRF Research Grant, (2009/10)
  • Franklin Prize for Teaching Excellence (2009)
  • ICIS Best Paper Nominee (2009)
  • Hong Kong General Research Fund (GRF) Grant (2009)
  • Best Paper Award, Journal of Interactive Marketing (2008)
  • NET Institute Summer Research Support (2008)
  • Hong Kong Competitive Earmarked Research Grant (CERG, 2007)
  • Hong Kong RGC Direct Allocation Grant (2006)
  • SAS Fellowship, research grant by SAS (2006)
  • INFORMS Marketing Science Doctoral Consortium Fellow (2005)
  • ICIS (International Conference on Information Systems) Doctoral Consortium Fellow (2004)
  • 4th Annual eBRC Doctoral Award, international competition sponsored by SAP Inc. and the eBusiness Research Center at Pennsylvania State University (2004)
  • DuWayne Peterson Fellowship, MIT (2001,2003,2005)
  • Sloan Doctoral Fellowship, MIT Sloan School (2000-2004)


PROFESSIONAL ASSOCIATION MEMBERSHIPS

  • AIS, AEA, AFA, INFORMS, AAAI