Program Overview

Why operations management?

OM is one of the core functions in any organization. Many well known, world class companies are famous for their excellence in managing their operations processes.

What do operations managers do?

Operations managers plan, direct, or coordinate the operations of a company or an organization. They decide how a company's facilities should be laid out, formulate policies, control inventory and distribution, and create employee schedules, among other duties.

What skills are necessary to work in the field of operations management?

Operations managers need a broad range of skills - a keen understanding of people and processes. They should also possess:

  • Strong leadership ability
  • Strong analytical and problem-solving skills
  • Strong interpersonal communication skills

What's the overall career outlook for an operations management graduate?

Operations management is a growing and rapidly evolving area of employment being shaped by international competition. If resources, including people, money, machinery, facilities, material and information, are to be used wisely, operations management personnel must be familiar with computer technology, quantitative methods, and planning and problem-solving techniques useful in analyzing business systems. General and operations managers are among one of the top three fastest growing jobs in US (click for details).

What is a typical career path for an operations management graduate?

Entry-level titles include management trainee, operations manager, operations consultant, business process improvement and project manager, etc. Operations management specialists typically begin their careers in areas such as quality management, production control, service delivery management and logistics. Such specialists have opportunities to work in cross-functional teams involved in process reengineering, strategy development, product design, and technology planning.