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Despite the growing role of Artificial Intelligence (AI) in the area of conflict resolution, we have limited understanding on how people would react when AI provides a resolution to a dispute. In the current research, we examine how people’s perception of AI in terms of fairness and warmth affect their attitudes towards AI-generated resolution to an organizational conflict. Through Study 1 and 2, we found that participants exhibited more positive attitudes towards AI-generated resolution than human-generated resolution when the resolution outcome was unfavorable, as AI was perceived fairer than human. However, when the resolution was favorable, they had more positive attitudes towards a resolution provided by human than that provided by AI, as human was perceived warmer than AI. Study 3 did not replicate the findings. Implication of the findings to the literature on perception of AI and HR professionals are discussed.

Keywords: Artificial intelligence, conflict resolution, warmth, fairness